

Kohler D2C One-Time Installation Terms and Conditions (T&C)
One-time Installation is provided directly by Kohler service engineers, and it is absolutely FREE of cost.
Process of obtaining FREE Installation for the product ordered from shopkohler.in
Kohler service installation includes
Note: It is expressly agreed between the customer and the Kohler that Kohler Engineer shall not be responsible for any damage or replacements pertaining to the site (including but not limited to tiles, pipe, existing plumbing fixtures, civil structure etc.) or the product already installed during dismantling or installation of the product. The product shall be dismantled at the owner's risk only and the charges for site readiness for installation including material and labour shall be solely borne by the customer only.
# Standard Installation includes connecting KOHLER fixtures to respective Hot/Cold water ports with the pre-existing plumbing line and in the case of any replacement the Kohler’s Scope is limited to replacement with the same or similar product which is subject to the availability of stock.
*Site readiness:
It is hereby agreed by the Customer that in case of any stoppage in the running work i.e. installation/structural change/design change/site preparation due to any reason limited to the customer end after logging the installation call with Customer Care and the arrival of the Kohler Authorized Representative for more than 15 days, the Kohler has an unfettered right to close that call from customer care and the customer has to register a fresh request at customer care when the installation resumes at the customer site.
Kohler engineers may refuse product installation in the following cases:
Note: Please note that work related to tiling, plumbing, electrical, carpentry, welding, or any other form of work other than product installation shall be under the scope of the customer only.
For any queries, please call Kohler toll free number 18001032244
Note: Service may be delayed due to COVID restrictions in some regions. Delay would extend even after the restrictions are lifted as we ramp our operations. You may contact us for assistance.
Note: The installation service can be stopped at any point of time at discretion of Kohler.
LIMITATION OF WARRANTY:
EXCEPT AS SPECIFICALLY SET FORTH IN GENERAL WARRANTY TERMS, KOHLER EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GOODS BEING SOLD/TRANSFERRED OR LIABILITIES BEING ASSUMED BY PURCHASER, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR OF PRODUCT FITNESS IN RELATION TO UNITERRUPTED OR ERROR-FREE OPERATION AFTER INSTALLATION.
Communication
Annexures
Annexure 1
List of products which are eligible for FREE INSTALLATION
Sno |
Product code |
Product name |
1 |
25418IN-4-CP |
Kohler Beam Sink Cock Tap |
2 |
562IN-SD-VS |
Kohler Malleco Kitchen Sink Faucet |
3 |
13900IN-4-CP |
Kohler Washing Machine Bib Cock Tap |
4 |
23967IN-4ND-CP |
Vive Tall Basin Mixer In Chrome finish |
5 |
75377IN-4-CP |
July Basin Cold Only Pillar Tap In Chrome Finish |
6 |
99483IN-A4-CP |
Kohler Kumin Kitchen Sink Faucet Mixer |
7 |
20589IN-4-CP |
Aleo Wall Mount Cold Only Kitchen Faucet |
8 |
99482IN-4-CP |
Kohler Kumin Kitchen Sink Cock Tap, Cold Only |
9 |
27485IN-4-CP |
Fore Line Basin Cold Only Pillar Tap In Chrome Finish |
10 |
72312IN-4ND-CP |
Aleo+ basin Mixer In Chrome Finish |
11 |
26042in-4-cp |
Beam Basin Cold Only Pillar Tap In Chrome Finish |
12 |
27486IN-4-CP |
Fore Arc Basin Cold Only Pillar Tap In Chrome Finish |
13 |
11543IN-4-CP |
July Tall Pillar Lavatory Faucet |
14 |
23966IN-4ND-CP |
Vive basin Mixer In Chrome Finish |
15 |
23966IN-4ND-AF |
Vive Basin Mixer In French Gold Finish |
16 |
27480IN-4ND-CP |
Fore Line Tall Basin Mixer In Chrome Finish |
17 |
72337IN-4ND-AF |
Aleo+ Tall Basin Mixer In French Gold Finish |
18 |
27484IN-4-CP |
Fore Tri Basin Cold Only Pillar Tap In Chrome Finish |
19 |
72337IN-4ND-BL |
Aleo+ Tall basin Mixer In Matte Black Finish |
20 |
23968IN-4-AF |
Vive Pillar Tap in Gold Finish |
21 |
22538IN-4-CP |
Hone Basin Cold Only Pillar Tap In Chrome Finish |
22 |
72337IN-4ND-CP |
Aleo+ Tall Basin Mixer In Chrome finish |
23 |
22534IN-4ND-CP |
Hone basin Mixer In Chrome Finish |
24 |
23975IN-4ND-CP |
Vive Wall-Mount Basin Mixer In French Gold Finish |
25 |
74028IN-4-CP |
Taut Pillar Tap |
26 |
72312IN-4ND-BL |
Aleo+ basin Mixer In Matte Black Finish |
27 |
72312IN-4ND-AF |
Aleo+ Basin Mixer In French Gold Finish |
28 |
23968IN-4-CP |
Vive Basin Cold Only Pillar Tap In Chrome Finish |
29 |
20592IN-4-CP |
Aleo Wall Mount Kitchen Mixer |
30 |
29581IN-4-CP |
Taut Pillar Tap-flat Handle |
31 |
97358IN-4ND-CP |
Avid Wall-Mount Basin Mixer In Chrome Finish |
32 |
73159T-7-AF |
Composed Tall Basin Mixer In French Gold Finish |
33 |
73159IN-7-CP |
Composed Tall Basin Mixer In Chrome finish |
Annexure 2
Service team visit timeline (based on customer delivery address Pin-code) for FREE INSTALLATION
Sno |
Pincodes |
City |
State |
Installation Sla |
1 |
560001 |
Bangalore |
KARNATAKA |
1 |
2 |
560002 |
Bangalore |
KARNATAKA |
1 |
3 |
560003 |
Bangalore |
KARNATAKA |
1 |
4 |
560004 |
Bangalore |
KARNATAKA |
1 |
5 |
560005 |
Bangalore |
KARNATAKA |
1 |
6 |
560006 |
Bangalore |
KARNATAKA |
1 |
7 |
560007 |
Bangalore |
KARNATAKA |
1 |
8 |
560008 |
Bangalore |
KARNATAKA |
1 |
9 |
560009 |
Bangalore |
KARNATAKA |
1 |
10 |
560010 |
Bangalore |
KARNATAKA |
1 |
11 |
560011 |
Bangalore |
KARNATAKA |
1 |
12 |
560012 |
Bangalore |
KARNATAKA |
1 |
13 |
560013 |
Bangalore |
KARNATAKA |
1 |
14 |
560014 |
Bangalore |
KARNATAKA |
1 |
15 |
560015 |
Bangalore |
KARNATAKA |
1 |
16 |
560016 |
Bangalore |
KARNATAKA |
1 |
17 |
560017 |
Bangalore |
KARNATAKA |
1 |
18 |
560018 |
Bangalore |
KARNATAKA |
1 |
19 |
560019 |
Bangalore |
KARNATAKA |
1 |
20 |
560020 |
Bangalore |
KARNATAKA |
1 |
21 |
560021 |
Bangalore |
KARNATAKA |
1 |
22 |
560022 |
Bangalore |
KARNATAKA |
1 |
23 |
560023 |
Bangalore |
KARNATAKA |
1 |
24 |
560024 |
Bangalore |
KARNATAKA |
1 |
25 |
560025 |
Bangalore |
KARNATAKA |
1 |
26 |
560026 |
Bangalore |
KARNATAKA |
1 |
27 |
560027 |
Bangalore |
KARNATAKA |
1 |
28 |
560028 |
Bangalore |
KARNATAKA |
1 |
29 |
560029 |
Bangalore |
KARNATAKA |
1 |
30 |
560030 |
Bangalore |
KARNATAKA |
1 |
31 |
560031 |
Bangalore |
KARNATAKA |
1 |
32 |
560032 |
Bangalore |
KARNATAKA |
1 |
33 |
560033 |
Bangalore |
KARNATAKA |
1 |
34 |
560034 |
Bangalore |
KARNATAKA |
1 |
35 |
560035 |
Bangalore |
KARNATAKA |
1 |
36 |
560036 |
Bangalore |
KARNATAKA |
1 |
37 |
560038 |
Bangalore |
KARNATAKA |
1 |
38 |
560039 |
Bangalore |
KARNATAKA |
1 |
39 |
560040 |
Bangalore |
KARNATAKA |
1 |
40 |
560041 |
Bangalore |
KARNATAKA |
1 |
41 |
560042 |
Bangalore |
KARNATAKA |
1 |
42 |
560044 |
Bangalore |
KARNATAKA |
1 |
43 |
560045 |
Bangalore |
KARNATAKA |
1 |
44 |
560046 |
Bangalore |
KARNATAKA |
1 |
45 |
560047 |
Bangalore |
KARNATAKA |
1 |
46 |
560048 |
Bangalore |
KARNATAKA |
1 |
47 |
560049 |
Bangalore |
KARNATAKA |
1 |
48 |
560050 |
Bangalore |
KARNATAKA |
1 |
49 |
560051 |
Bangalore |
KARNATAKA |
1 |
50 |
560052 |
Bangalore |
KARNATAKA |
1 |
51 |
560053 |
Bangalore |
KARNATAKA |
1 |
52 |
560054 |
Bangalore |
KARNATAKA |
1 |
53 |
560055 |
Bangalore |
KARNATAKA |
1 |
54 |
560056 |
Bangalore |
KARNATAKA |
1 |
55 |
560057 |
Bangalore |
KARNATAKA |
1 |
56 |
560058 |
Bangalore |
KARNATAKA |
1 |
57 |
560059 |
Bangalore |
KARNATAKA |
1 |
58 |
560060 |
Bangalore |
KARNATAKA |
1 |
59 |
560061 |
Bangalore |
KARNATAKA |
1 |
60 |
560062 |
Bangalore |
KARNATAKA |
1 |
61 |
560063 |
Bangalore |
KARNATAKA |
1 |
62 |
560064 |
Bangalore |
KARNATAKA |
1 |
63 |
560065 |
Bangalore |
KARNATAKA |
1 |
64 |
560066 |
Bangalore |
KARNATAKA |
1 |
65 |
560067 |
Bangalore |
KARNATAKA |
1 |
66 |
560068 |
Bangalore |
KARNATAKA |
1 |
67 |
560069 |
Bangalore |
KARNATAKA |
1 |
68 |
560070 |
Bangalore |
KARNATAKA |
1 |
69 |
560071 |
Bangalore |
KARNATAKA |
1 |
70 |
560072 |
Bangalore |
KARNATAKA |
1 |
71 |
560073 |
Bangalore |
KARNATAKA |
1 |
72 |
560074 |
Bangalore |
KARNATAKA |
1 |
73 |
560075 |
Bangalore |
KARNATAKA |
1 |
74 |
560076 |
Bangalore |
KARNATAKA |
1 |
75 |
560077 |
Bangalore |
KARNATAKA |
1 |
76 |
560078 |
Bangalore |
KARNATAKA |
1 |
77 |
560079 |
Bangalore |
KARNATAKA |
1 |
78 |
560080 |
Bangalore |
KARNATAKA |
1 |
79 |
560081 |
Bangalore |
KARNATAKA |
1 |
80 |
560082 |
Bangalore |
KARNATAKA |
1 |
81 |
560083 |
Bangalore |
KARNATAKA |
1 |
82 |
560084 |
Bangalore |
KARNATAKA |
1 |
83 |
560085 |
Bangalore |
KARNATAKA |
1 |
84 |
560086 |
Bangalore |
KARNATAKA |
1 |
85 |
560087 |
Bangalore |
KARNATAKA |
1 |
86 |
560088 |
Bangalore |
KARNATAKA |
2 |
87 |
560089 |
Bangalore |
KARNATAKA |
2 |
88 |
560090 |
Bangalore |
KARNATAKA |
2 |
89 |
560091 |
Bangalore |
KARNATAKA |
1 |
90 |
560093 |
Bangalore |
KARNATAKA |
1 |
91 |
560094 |
Bangalore |
KARNATAKA |
1 |
92 |
560095 |
Bangalore |
KARNATAKA |
1 |
93 |
560096 |
Bangalore |
KARNATAKA |
1 |
94 |
560097 |
Bangalore |
KARNATAKA |
1 |
95 |
560098 |
Bangalore |
KARNATAKA |
1 |
96 |
560099 |
Bangalore |
KARNATAKA |
1 |
97 |
560100 |
Bangalore |
KARNATAKA |
1 |
98 |
560102 |
Bangalore |
KARNATAKA |
1 |
99 |
560104 |
Bangalore |
KARNATAKA |
1 |
100 |
560105 |
Bangalore |
KARNATAKA |
1 |
101 |
560106 |
Bangalore |
KARNATAKA |
1 |
102 |
560107 |
Bangalore |
KARNATAKA |
2 |
103 |
560108 |
Bangalore |
KARNATAKA |
1 |
104 |
560109 |
Bangalore |
KARNATAKA |
1 |
105 |
560110 |
Bangalore |
KARNATAKA |
1 |
106 |
560111 |
Bangalore |
KARNATAKA |
1 |
107 |
560112 |
Bangalore |
KARNATAKA |
1 |
108 |
560113 |
Bangalore |
KARNATAKA |
1 |
109 |
560114 |
Bangalore |
KARNATAKA |
1 |
110 |
560116 |
Bangalore |
KARNATAKA |
1 |
111 |
560125 |
Bangalore |
KARNATAKA |
1 |
112 |
560242 |
Bangalore |
KARNATAKA |
1 |
113 |
560300 |
Bangalore |
KARNATAKA |
1 |
114 |
562106 |
Bangalore |
KARNATAKA |
1 |
115 |
562107 |
Bangalore |
KARNATAKA |
1 |
116 |
562123 |
Bangalore |
KARNATAKA |
2 |
117 |
562125 |
Bangalore |
KARNATAKA |
1 |
118 |
562130 |
Bangalore |
KARNATAKA |
1 |
119 |
562149 |
Bangalore |
KARNATAKA |
1 |
120 |
562157 |
Bangalore |
KARNATAKA |
1 |
121 |
562158 |
Bangalore |
KARNATAKA |
1 |
122 |
562300 |
Bangalore |
KARNATAKA |
1 |
123 |
560037 |
Bangalore |
KARNATAKA |
1 |
124 |
560043 |
Bangalore |
KARNATAKA |
1 |
125 |
560092 |
Bangalore |
KARNATAKA |
1 |
126 |
560103 |
Bangalore |
KARNATAKA |
1 |
For any queries, please call our Toll Free 18001032244 or write to us at cust_service@kohler.com
KOHLER India‘s Sanitaryware Products (Sanitary Ware like Lavatories, Toilets, etc.), Faucets Products (Valve, lavatory faucet Bath and Shower etc.) and Bathing Products (Bath Tubs, Whirlpools, Bubble Massages, etc.) used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in t he warranty coverage chart as detailed below, commencing from date of sale of Kohler India’s Faucet, Sanitaryware and Bathing* Products to the original purchaser (“warranty period”).
Warranty Chart - Sanitaryware and Bathing Products | ||||||
---|---|---|---|---|---|---|
Products | Residential Use | Commercial Use | ||||
Vitreous China | 10 Years | 5 Years | ||||
Acrylic | 5 Years | 3 Years | ||||
Cast Iron | 10 Years | 10 Years | ||||
In-wall Tank Warranty on Spare parts* of In-wall tank - 2 Years |
10 Years | 5 Years | ||||
Toilet Seat & Pure Clean | 2 Years | 1 Years | ||||
Electrical/Electronic Components Electrical/ Electronic Components such as Sensor/ Motor/ Pump/ Solenoid Valve/ Heater/ Circuits Boards/ Blower Controller are considered as Electronic/Electric Components/ Chroma therapy lights |
1 Years | 6 Months | ||||
Fittings Fittings comprises of spares/accessories of Faucet, Sanitaryware and Bathing Products and include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial Trim, Washer |
2 Years | 1 Years |
*Warranty on spare parts for InstaFlush Series of In-Wall Tank is 5 Years
Warranty Chart Faucets | ||||||
---|---|---|---|---|---|---|
Products | Residential Use | Non Residential Commercial Use | ||||
CP Finish | Vibrant PVD | CP Finish | Vibrant PVD | |||
Kohler Faucets | 10 Years | 12 Years | 5 Years | 5 Years | ||
Kohler Health Faucets | 3 Years | 3 Years | 1 Years | 1 Years | ||
Sensor Faucets and Other Commercial products | 10 Years | 12 Years | 5 Years | 5 Years | ||
Sensors, Electronic Circuits, Electrical Assembly, Motor and Pump |
1 Years | 1 Years | 6 Months | 6 Months | ||
Battery for Sensor Faucets | Nil | Nil | Nil | Nil | ||
DTV+ Interface, System Controller & Digital Value, Steam Generators |
3 years + 2* Year | 3 years + 2* Year | 6 Months | 6 Months |
*2 year extended warranty on DTV+ Interface, System Controller & Digital Valve is conditional on DTV+ Interface, System Controller & Digital Valve. This can only be availed by filling the Warranty Registration booklet available at the dealer at the time of purchase.
Fixture & Plumbing accessories, including but not limited to, grip rails, trim kits, drains: Duostrainer® sink strainers and soap/lotion dispensers; are warranted to the original purchaser to be free of defects in material and workmanship for one year from date of purchase. *
During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, K ohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Faucet, Sanitaryware and Bathing product, subject to the terms and conditions described below:
Care and cleaning guidelines for Chrome and Vibrant® PVD colours /finishes – Sanitaryware, Faucets and Bathing Products
The ideal cleaning technique is to always blot dry any water from metal surfaces. Allowing water to evaporate on metal will form water deposits. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action. Cleaning with a damp sponge and buff drying should keep your faucet safe.
Kohler India’s shower enclosures are warranted to be free of defects in the material and workmanship for the period of 5 years, commencing from date of sale of Kohler India’s Products to the original purchaser (“warranty period”). During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, Kohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective componen t or part of the enclosure, subject to the terms and conditions document available with the product.
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