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Kohler D2C One-Time Installation Terms and Conditions (T&C)

One-time Installation is provided directly by Kohler service engineers, and it is absolutely FREE of cost.

Process of obtaining FREE Installation for the product ordered from shopkohler.in

  1. The customer will raise the installation request once the order is delivered.
  2. Installation request will be raised within 30 days from the date of delivery of the product via calling our toll-free number on working days.
  3. Kohler toll-free number: 18001032244
  4. Working days: Mon to Sat (8 am to 8 pm). Sundays and holidays are not included.
  5. Presently, Installation services by Kohler directly are provided at limited pin codes whose details are provided in Annexure 2 of this T&C.
  6. Our installation service is currently free of cost and all eligible products for this service can be determined from Annexure 1 of this T&C.

Kohler service installation includes

  1. End to end installation by Kohler Engineers, which includes:
  2. Dismantling of old products
  3. Unpacking & checking new product
  • Installation# of the product as per site readiness*.
  1. Checking of product performance.
  2. Post-installation demo.
  3. Guidance on Care & Cleaning.

Note: It is expressly agreed between the customer and the Kohler that Kohler Engineer shall not be responsible for any damage or replacements pertaining to the site (including but not limited to tiles, pipe, existing plumbing fixtures, civil structure etc.) or the product already installed during dismantling or installation of the product. The product shall be dismantled at the owner's risk only and the charges for site readiness for installation including material and labour shall be solely borne by the customer only.

# Standard Installation includes connecting KOHLER fixtures to respective Hot/Cold water ports with the pre-existing plumbing line and in the case of any replacement the Kohler’s Scope is limited to replacement with the same or similar product which is subject to the availability of stock.

*Site readiness:

  1. Recommended Pressure:
    1. Minimum 3bar or 3kg/cm2 (Dynamic pressure) for Kohler Kitchen faucet
    2. Minimum 0.75 bar to 1bar or 0.75kg/cm2 to 1kg/cm2 (Dynamic pressure) for remaining product---Specify this product-wise.
  2. In the Case of Kitchen faucet installation, the minimum gap between the finished wall & center of the kitchen faucet is 50mm and above (50mm min. to 75mm max.).

It is hereby agreed by the Customer that in case of any stoppage in the running work i.e. installation/structural change/design change/site preparation due to any reason limited to the customer end after logging the installation call with Customer Care and the arrival of the Kohler Authorized Representative for more than 15 days, the Kohler has an unfettered right to close that call from customer care and the customer has to register a fresh request at customer care when the installation resumes at the customer site.

Kohler engineers may refuse product installation in the following cases:

  1. Existing/running products or related plumbing lines had led to rusting or damage.
  2. Any changes in the Hot/Cold ports, Procurement of any additional accessories like hoses, installation kit, electrical components, or any related plumbing work, post-installation plastering & tiling works, if any.
  3. If the wall structure and the internal piping of both plumbing and electrical are not shared or guided by the end customer to ensure no internal pipes are damaged. 
  4. If Desired product specifications in terms of dimensional specifications and water Pressure are not met (which may lead to poor product performance)

Note: Please note that work related to tiling, plumbing, electrical, carpentry, welding, or any other form of work other than product installation shall be under the scope of the customer only.

For any queries, please call Kohler toll free number 18001032244

Note: Service may be delayed due to COVID restrictions in some regions. Delay would extend even after the restrictions are lifted as we ramp our operations. You may contact us for assistance.

Note: The installation service can be stopped at any point of time at discretion of Kohler.

LIMITATION OF WARRANTY:

EXCEPT AS SPECIFICALLY SET FORTH IN GENERAL WARRANTY TERMS, KOHLER EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GOODS BEING SOLD/TRANSFERRED OR LIABILITIES BEING ASSUMED BY PURCHASER, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR OF PRODUCT FITNESS IN RELATION TO UNITERRUPTED OR ERROR-FREE OPERATION AFTER INSTALLATION.

 

Communication

  1. An SMS and a WhatsApp message will be sent to the customer with the service request-id and a code that needs to be shared with the Kohler service engineer at the time of Installation.
  2. Once the installation is completed, an SMS and WhatsApp message will be sent to the customer for sharing their feedback on Kohler's service. The message will include a feedback link.

 

Annexures

Annexure 1

List of products which are eligible for FREE INSTALLATION

Sno

Product code

Product name

1

25418IN-4-CP

Kohler Beam Sink Cock Tap

2

562IN-SD-VS

Kohler Malleco Kitchen Sink Faucet

3

13900IN-4-CP

Kohler Washing Machine Bib Cock Tap

4

23967IN-4ND-CP

Vive Tall Basin Mixer In Chrome finish

5

75377IN-4-CP

July Basin Cold Only Pillar Tap In Chrome Finish

6

99483IN-A4-CP

Kohler Kumin Kitchen Sink Faucet Mixer

7

20589IN-4-CP

Aleo Wall Mount Cold Only Kitchen Faucet

8

99482IN-4-CP

Kohler Kumin Kitchen Sink Cock Tap, Cold Only

9

27485IN-4-CP

Fore Line Basin Cold Only Pillar Tap In Chrome Finish

10

72312IN-4ND-CP

Aleo+ basin Mixer In Chrome Finish

11

26042in-4-cp

Beam Basin Cold Only Pillar Tap In Chrome Finish

12

27486IN-4-CP

Fore Arc Basin Cold Only Pillar Tap In Chrome Finish

13

11543IN-4-CP

July Tall Pillar Lavatory Faucet

14

23966IN-4ND-CP

Vive basin Mixer In Chrome Finish

15

23966IN-4ND-AF

Vive Basin Mixer In French Gold Finish

16

27480IN-4ND-CP

Fore Line Tall Basin Mixer In Chrome Finish

17

72337IN-4ND-AF

Aleo+ Tall Basin Mixer In French Gold Finish

18

27484IN-4-CP

Fore Tri Basin Cold Only Pillar Tap In Chrome Finish

19

72337IN-4ND-BL

Aleo+ Tall basin Mixer In Matte Black Finish

20

23968IN-4-AF

Vive Pillar Tap in Gold Finish

21

22538IN-4-CP

Hone Basin Cold Only Pillar Tap In Chrome Finish

22

72337IN-4ND-CP

Aleo+ Tall Basin Mixer In Chrome finish

23

22534IN-4ND-CP

Hone basin Mixer In Chrome Finish

24

23975IN-4ND-CP

Vive Wall-Mount Basin Mixer In French Gold Finish

25

74028IN-4-CP

Taut Pillar Tap

26

72312IN-4ND-BL

Aleo+ basin Mixer In Matte Black Finish

27

72312IN-4ND-AF

Aleo+ Basin Mixer In French Gold Finish

28

23968IN-4-CP

Vive Basin Cold Only Pillar Tap In Chrome Finish

29

20592IN-4-CP

Aleo Wall Mount Kitchen Mixer

30

29581IN-4-CP

Taut Pillar Tap-flat Handle

31

97358IN-4ND-CP

Avid Wall-Mount Basin Mixer In Chrome Finish

32

73159T-7-AF

Composed Tall Basin Mixer In French Gold Finish

33

73159IN-7-CP

Composed Tall Basin Mixer In Chrome finish

 

Annexure 2

Service team visit timeline (based on customer delivery address Pin-code) for FREE INSTALLATION

Sno

Pincodes

City

State

Installation Sla

1

560001

Bangalore

KARNATAKA

1

2

560002

Bangalore

KARNATAKA

1

3

560003

Bangalore

KARNATAKA

1

4

560004

Bangalore

KARNATAKA

1

5

560005

Bangalore

KARNATAKA

1

6

560006

Bangalore

KARNATAKA

1

7

560007

Bangalore

KARNATAKA

1

8

560008

Bangalore

KARNATAKA

1

9

560009

Bangalore

KARNATAKA

1

10

560010

Bangalore

KARNATAKA

1

11

560011

Bangalore

KARNATAKA

1

12

560012

Bangalore

KARNATAKA

1

13

560013

Bangalore

KARNATAKA

1

14

560014

Bangalore

KARNATAKA

1

15

560015

Bangalore

KARNATAKA

1

16

560016

Bangalore

KARNATAKA

1

17

560017

Bangalore

KARNATAKA

1

18

560018

Bangalore

KARNATAKA

1

19

560019

Bangalore

KARNATAKA

1

20

560020

Bangalore

KARNATAKA

1

21

560021

Bangalore

KARNATAKA

1

22

560022

Bangalore

KARNATAKA

1

23

560023

Bangalore

KARNATAKA

1

24

560024

Bangalore

KARNATAKA

1

25

560025

Bangalore

KARNATAKA

1

26

560026

Bangalore

KARNATAKA

1

27

560027

Bangalore

KARNATAKA

1

28

560028

Bangalore

KARNATAKA

1

29

560029

Bangalore

KARNATAKA

1

30

560030

Bangalore

KARNATAKA

1

31

560031

Bangalore

KARNATAKA

1

32

560032

Bangalore

KARNATAKA

1

33

560033

Bangalore

KARNATAKA

1

34

560034

Bangalore

KARNATAKA

1

35

560035

Bangalore

KARNATAKA

1

36

560036

Bangalore

KARNATAKA

1

37

560038

Bangalore

KARNATAKA

1

38

560039

Bangalore

KARNATAKA

1

39

560040

Bangalore

KARNATAKA

1

40

560041

Bangalore

KARNATAKA

1

41

560042

Bangalore

KARNATAKA

1

42

560044

Bangalore

KARNATAKA

1

43

560045

Bangalore

KARNATAKA

1

44

560046

Bangalore

KARNATAKA

1

45

560047

Bangalore

KARNATAKA

1

46

560048

Bangalore

KARNATAKA

1

47

560049

Bangalore

KARNATAKA

1

48

560050

Bangalore

KARNATAKA

1

49

560051

Bangalore

KARNATAKA

1

50

560052

Bangalore

KARNATAKA

1

51

560053

Bangalore

KARNATAKA

1

52

560054

Bangalore

KARNATAKA

1

53

560055

Bangalore

KARNATAKA

1

54

560056

Bangalore

KARNATAKA

1

55

560057

Bangalore

KARNATAKA

1

56

560058

Bangalore

KARNATAKA

1

57

560059

Bangalore

KARNATAKA

1

58

560060

Bangalore

KARNATAKA

1

59

560061

Bangalore

KARNATAKA

1

60

560062

Bangalore

KARNATAKA

1

61

560063

Bangalore

KARNATAKA

1

62

560064

Bangalore

KARNATAKA

1

63

560065

Bangalore

KARNATAKA

1

64

560066

Bangalore

KARNATAKA

1

65

560067

Bangalore

KARNATAKA

1

66

560068

Bangalore

KARNATAKA

1

67

560069

Bangalore

KARNATAKA

1

68

560070

Bangalore

KARNATAKA

1

69

560071

Bangalore

KARNATAKA

1

70

560072

Bangalore

KARNATAKA

1

71

560073

Bangalore

KARNATAKA

1

72

560074

Bangalore

KARNATAKA

1

73

560075

Bangalore

KARNATAKA

1

74

560076

Bangalore

KARNATAKA

1

75

560077

Bangalore

KARNATAKA

1

76

560078

Bangalore

KARNATAKA

1

77

560079

Bangalore

KARNATAKA

1

78

560080

Bangalore

KARNATAKA

1

79

560081

Bangalore

KARNATAKA

1

80

560082

Bangalore

KARNATAKA

1

81

560083

Bangalore

KARNATAKA

1

82

560084

Bangalore

KARNATAKA

1

83

560085

Bangalore

KARNATAKA

1

84

560086

Bangalore

KARNATAKA

1

85

560087

Bangalore

KARNATAKA

1

86

560088

Bangalore

KARNATAKA

2

87

560089

Bangalore

KARNATAKA

2

88

560090

Bangalore

KARNATAKA

2

89

560091

Bangalore

KARNATAKA

1

90

560093

Bangalore

KARNATAKA

1

91

560094

Bangalore

KARNATAKA

1

92

560095

Bangalore

KARNATAKA

1

93

560096

Bangalore

KARNATAKA

1

94

560097

Bangalore

KARNATAKA

1

95

560098

Bangalore

KARNATAKA

1

96

560099

Bangalore

KARNATAKA

1

97

560100

Bangalore

KARNATAKA

1

98

560102

Bangalore

KARNATAKA

1

99

560104

Bangalore

KARNATAKA

1

100

560105

Bangalore

KARNATAKA

1

101

560106

Bangalore

KARNATAKA

1

102

560107

Bangalore

KARNATAKA

2

103

560108

Bangalore

KARNATAKA

1

104

560109

Bangalore

KARNATAKA

1

105

560110

Bangalore

KARNATAKA

1

106

560111

Bangalore

KARNATAKA

1

107

560112

Bangalore

KARNATAKA

1

108

560113

Bangalore

KARNATAKA

1

109

560114

Bangalore

KARNATAKA

1

110

560116

Bangalore

KARNATAKA

1

111

560125

Bangalore

KARNATAKA

1

112

560242

Bangalore

KARNATAKA

1

113

560300

Bangalore

KARNATAKA

1

114

562106

Bangalore

KARNATAKA

1

115

562107

Bangalore

KARNATAKA

1

116

562123

Bangalore

KARNATAKA

2

117

562125

Bangalore

KARNATAKA

1

118

562130

Bangalore

KARNATAKA

1

119

562149

Bangalore

KARNATAKA

1

120

562157

Bangalore

KARNATAKA

1

121

562158

Bangalore

KARNATAKA

1

122

562300

Bangalore

KARNATAKA

1

123

560037

Bangalore

KARNATAKA

1

124

560043

Bangalore

KARNATAKA

1

125

560092

Bangalore

KARNATAKA

1

126

560103

Bangalore

KARNATAKA

1

 

For any queries, please call our Toll Free 18001032244 or write to us at cust_service@kohler.com

KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty

KOHLER India‘s Sanitaryware Products (Sanitary Ware like Lavatories, Toilets, etc.), Faucets Products (Valve, lavatory faucet Bath and Shower etc.) and Bathing Products (Bath Tubs, Whirlpools, Bubble Massages, etc.) used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in t he warranty coverage chart as detailed below, commencing from date of sale of Kohler India’s Faucet, Sanitaryware and Bathing* Products to the original purchaser (“warranty period”).

Warranty Chart - Sanitaryware and Bathing Products
Products Residential Use Commercial Use
Vitreous China 10 Years 5 Years
Acrylic 5 Years 3 Years
Cast Iron 10 Years 10 Years
In-wall Tank
Warranty on Spare parts* of In-wall tank - 2 Years
10 Years 5 Years
Toilet Seat & Pure Clean 2 Years 1 Years
Electrical/Electronic Components
Electrical/ Electronic Components such as Sensor/ Motor/ Pump/ Solenoid
Valve/ Heater/ Circuits Boards/ Blower Controller are considered as
Electronic/Electric Components/ Chroma therapy lights
1 Years 6 Months
Fittings
Fittings comprises of spares/accessories of Faucet, Sanitaryware and Bathing Products and include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial Trim, Washer
2 Years 1 Years

*Warranty on spare parts for InstaFlush Series of In-Wall Tank is 5 Years

Warranty Chart Faucets
Products Residential Use Non Residential Commercial Use
CP Finish Vibrant PVD CP Finish Vibrant PVD
Kohler Faucets 10 Years 12 Years 5 Years 5 Years
Kohler Health Faucets 3 Years 3 Years 1 Years 1 Years
Sensor Faucets and Other Commercial products 10 Years 12 Years 5 Years 5 Years
Sensors, Electronic Circuits, Electrical Assembly,
Motor and Pump
1 Years 1 Years 6 Months 6 Months
Battery for Sensor Faucets Nil Nil Nil Nil
DTV+ Interface, System Controller & Digital Value,
Steam Generators
3 years + 2* Year 3 years + 2* Year 6 Months 6 Months

*2 year extended warranty on DTV+ Interface, System Controller & Digital Valve is conditional on DTV+ Interface, System Controller & Digital Valve. This can only be availed by filling the Warranty Registration booklet available at the dealer at the time of purchase.

Fixture & Plumbing accessories, including but not limited to, grip rails, trim kits, drains: Duostrainer® sink strainers and soap/lotion dispensers; are warranted to the original purchaser to be free of defects in material and workmanship for one year from date of purchase. *

During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, K ohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Faucet, Sanitaryware and Bathing product, subject to the terms and conditions described below:

  1. Kohler India or its Authorized Service Franchisee solely can service/repair the Product. This warranty is only effective if proof of purchase (original sales receipt) is provided with all warranty claims or requests.
  2. This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied, replacement unit or repaired during the warranty period.
  3. This warranty is not valid and in- effective, if the Products are not installed according to the instruction manual, the Product is found tempered/misused, any warranty norms are violated, Customer is unable to produce copy of invoice at the time of service visit, the breakdown is not arising out of manufacturing defect, but due to external reason such as: water impurities, masonry, electrical, plumbing error, water hardness beyond permissible limits, inadequate or excessive water pressure, non-usage of product for more than 6 months, usage of abrasive cleaners, ammonia, bleach, acid, wax, alcohol, solvent or any other non-recommended items on product, or improper care and cleaning of the product.
  4. Kohler India is not responsible for labour charges, installation or other incidental or consequential costs. Kohler India is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof. In no event shall the liability of Kohler India exceed the purchase price of the Product.
  5. Internal and external Cleaning of the products, such as In-wall tank, drain and drain plugs, aerators, shower nozzles, faucet finishes are not covered under Kohler Limited warranty.
  6. If the Product is installed beyond the municipal limits of Kohler India’s Branch Office ⁄Authorized Service Franchisee locations, any and all costs and expenses incurred for repair ⁄service of the Products in respect of a) to and from travel of service personnel and b) transportation of the Product and ⁄or spare parts and ⁄or components from the location of Kohler India’s branch office or Authorized Service Franchisee to customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Kohler India shall not be liable for any damage caused to the Product in transit or delivery for repair.
  7. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.
  8. In the event of any repairs/replacement of any parts of the Product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/ replacement of parts including transit of the Product or its parts or any period during which the Product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.
  9. In the event of non-availability of components or parts due to any reason whatsoever, neither Kohler India nor its Authorized Service Franchisee nor the Dealer will be responsible or liable for any delay that may be caused to service/ repair of the Product. In the event that the same model or colour is not available for replacement, Kohler India or its Authorized Service Franchisee will replace the defective Product with an equivalent model or colour.
  10. Kohler India may, at its discretion, retain any part or component replaced during the warranty period.
  11. For Faucet, Sanitaryware and Bathing products sold in India, only this Warranty document is applicable. Any reference to any other warranty document will not be considered. This is Kohler India’s exclusive written warranty. The decision of Kohler India regarding the warranty is final and binding. All disputes are subject to the exclusive jurisdiction of the courts of Gurgaon only.

Care and cleaning guidelines for Chrome and Vibrant® PVD colours /finishes – Sanitaryware, Faucets and Bathing Products

  • Always test your cleaning solution on an inconspicuous area on the product before applying it to the entire surface
  • Do not allow cleaners to sit or soak on the product.
  • Wipe surfaces clean and rinse completely with water immediately after applying cleaners
  • In the rare occurrence of stubborn stains on Cast Iron surfaces, use abrasives or abrasive cleaners sparingly.
  • Clean stainless steel surfaces once a week. Do not use cleaners containing chloride on stainless steel. If used, rinse the surface immediately to prevent corrosion.
  • Wherever gold or platinum is used on decorative products, use only warm water to clean and then dry with a soft cloth.
  • Use a soft dampened sponge or cloth to clean, never use abrasive material like a bristle brush or scouring pad.
  • Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish.
  • Use a mild detergent (such as dishwashing soap). Do not use abrasive cleaners.
  • Rinse and be sure to wipe the entire surface dry.
  • Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish.

The ideal cleaning technique is to always blot dry any water from metal surfaces. Allowing water to evaporate on metal will form water deposits. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action. Cleaning with a damp sponge and buff drying should keep your faucet safe.

KOHLER India Shower Enclosure Limited Warranty Policy

Kohler India’s shower enclosures are warranted to be free of defects in the material and workmanship for the period of 5 years, commencing from date of sale of Kohler India’s Products to the original purchaser (“warranty period”). During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, Kohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective componen t or part of the enclosure, subject to the terms and conditions document available with the product.

Kohler India Corporation Pvt. Ltd.
6th Floor, Office Tower, Ambience Island, NH-8, Gurgaon, Haryana - 122001
(Customer Care: 1800-103-2244, Monday-Saturday from 10:00am to 06:00pm)
www.kohler.co.in
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