Kohler D2C One-Time Installation Terms and Conditions (T&C)
One-time Installation is provided directly by Kohler service engineers, and it is absolutely FREE of cost.
Process of obtaining FREE Installation for the product ordered from shopkohler.in
- The customer will raise the installation request once the order is delivered.
- Installation request will be raised within 30 days from the date of delivery of the product via calling our toll-free number on working days.
- Kohler toll-free number: 18001032244
- Working days: Mon to Sat (8 am to 8 pm). Sundays and holidays are not included.
- Presently, Installation services by Kohler directly are provided at limited pin codes whose details are provided in Annexure 2 of this T&C.
- Our installation service is currently free of cost and all eligible products for this service can be determined from Annexure 1 of this T&C.
Kohler service installation includes
- End to end installation by Kohler Engineers, which includes:
- Dismantling of old products
- Unpacking & checking new product
- Installation# of the product as per site readiness*.
- Checking of product performance.
- Post-installation demo.
- Guidance on Care & Cleaning.
Note: It is expressly agreed between the customer and the Kohler that Kohler Engineer shall not be responsible for any damage or replacements pertaining to the site (including but not limited to tiles, pipe, existing plumbing fixtures, civil structure etc.) or the product already installed during dismantling or installation of the product. The product shall be dismantled at the owner's risk only and the charges for site readiness for installation including material and labour shall be solely borne by the customer only.
# Standard Installation includes connecting KOHLER fixtures to respective Hot/Cold water ports with the pre-existing plumbing line and in the case of any replacement the Kohler’s Scope is limited to replacement with the same or similar product which is subject to the availability of stock.
*Site readiness:
- Recommended Pressure:
- Minimum 3bar or 3kg/cm2 (Dynamic pressure) for Kohler Kitchen faucet
- Minimum 0.75 bar to 1bar or 0.75kg/cm2 to 1kg/cm2 (Dynamic pressure) for remaining product---Specify this product-wise.
- In the Case of Kitchen faucet installation, the minimum gap between the finished wall & center of the kitchen faucet is 50mm and above (50mm min. to 75mm max.).
It is hereby agreed by the Customer that in case of any stoppage in the running work i.e. installation/structural change/design change/site preparation due to any reason limited to the customer end after logging the installation call with Customer Care and the arrival of the Kohler Authorized Representative for more than 15 days, the Kohler has an unfettered right to close that call from customer care and the customer has to register a fresh request at customer care when the installation resumes at the customer site.
Kohler engineers may refuse product installation in the following cases:
- Existing/running products or related plumbing lines had led to rusting or damage.
- Any changes in the Hot/Cold ports, Procurement of any additional accessories like hoses, installation kit, electrical components, or any related plumbing work, post-installation plastering & tiling works, if any.
- If the wall structure and the internal piping of both plumbing and electrical are not shared or guided by the end customer to ensure no internal pipes are damaged.
- If Desired product specifications in terms of dimensional specifications and water Pressure are not met (which may lead to poor product performance)
Note: Please note that work related to tiling, plumbing, electrical, carpentry, welding, or any other form of work other than product installation shall be under the scope of the customer only.
For any queries, please call Kohler toll free number 18001032244
Note: Service may be delayed due to COVID restrictions in some regions. Delay would extend even after the restrictions are lifted as we ramp our operations. You may contact us for assistance.
Note: The installation service can be stopped at any point of time at discretion of Kohler.
LIMITATION OF WARRANTY:
EXCEPT AS SPECIFICALLY SET FORTH IN GENERAL WARRANTY TERMS, KOHLER EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GOODS BEING SOLD/TRANSFERRED OR LIABILITIES BEING ASSUMED BY PURCHASER, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR OF PRODUCT FITNESS IN RELATION TO UNITERRUPTED OR ERROR-FREE OPERATION AFTER INSTALLATION.
Communication
- An SMS and a WhatsApp message will be sent to the customer with the service request-id and a code that needs to be shared with the Kohler service engineer at the time of Installation.
- Once the installation is completed, an SMS and WhatsApp message will be sent to the customer for sharing their feedback on Kohler's service. The message will include a feedback link.
Annexures
Annexure 1
List of products which are eligible for FREE INSTALLATION
|
Sno
|
Product code
|
Product name
|
|
1
|
25418IN-4-CP
|
Kohler Beam Sink Cock Tap
|
|
2
|
562IN-SD-VS
|
Kohler Malleco Kitchen Sink Faucet
|
|
3
|
13900IN-4-CP
|
Kohler Washing Machine Bib Cock Tap
|
|
4
|
23967IN-4ND-CP
|
Vive Tall Basin Mixer In Chrome finish
|
|
5
|
75377IN-4-CP
|
July Basin Cold Only Pillar Tap In Chrome Finish
|
|
6
|
99483IN-A4-CP
|
Kohler Kumin Kitchen Sink Faucet Mixer
|
|
7
|
20589IN-4-CP
|
Aleo Wall Mount Cold Only Kitchen Faucet
|
|
8
|
99482IN-4-CP
|
Kohler Kumin Kitchen Sink Cock Tap, Cold Only
|
|
9
|
27485IN-4-CP
|
Fore Line Basin Cold Only Pillar Tap In Chrome Finish
|
|
10
|
72312IN-4ND-CP
|
Aleo+ basin Mixer In Chrome Finish
|
|
11
|
26042in-4-cp
|
Beam Basin Cold Only Pillar Tap In Chrome Finish
|
|
12
|
27486IN-4-CP
|
Fore Arc Basin Cold Only Pillar Tap In Chrome Finish
|
|
13
|
11543IN-4-CP
|
July Tall Pillar Lavatory Faucet
|
|
14
|
23966IN-4ND-CP
|
Vive basin Mixer In Chrome Finish
|
|
15
|
23966IN-4ND-AF
|
Vive Basin Mixer In French Gold Finish
|
|
16
|
27480IN-4ND-CP
|
Fore Line Tall Basin Mixer In Chrome Finish
|
|
17
|
72337IN-4ND-AF
|
Aleo+ Tall Basin Mixer In French Gold Finish
|
|
18
|
27484IN-4-CP
|
Fore Tri Basin Cold Only Pillar Tap In Chrome Finish
|
|
19
|
72337IN-4ND-BL
|
Aleo+ Tall basin Mixer In Matte Black Finish
|
|
20
|
23968IN-4-AF
|
Vive Pillar Tap in Gold Finish
|
|
21
|
22538IN-4-CP
|
Hone Basin Cold Only Pillar Tap In Chrome Finish
|
|
22
|
72337IN-4ND-CP
|
Aleo+ Tall Basin Mixer In Chrome finish
|
|
23
|
22534IN-4ND-CP
|
Hone basin Mixer In Chrome Finish
|
|
24
|
23975IN-4ND-CP
|
Vive Wall-Mount Basin Mixer In French Gold Finish
|
|
25
|
74028IN-4-CP
|
Taut Pillar Tap
|
|
26
|
72312IN-4ND-BL
|
Aleo+ basin Mixer In Matte Black Finish
|
|
27
|
72312IN-4ND-AF
|
Aleo+ Basin Mixer In French Gold Finish
|
|
28
|
23968IN-4-CP
|
Vive Basin Cold Only Pillar Tap In Chrome Finish
|
|
29
|
20592IN-4-CP
|
Aleo Wall Mount Kitchen Mixer
|
|
30
|
29581IN-4-CP
|
Taut Pillar Tap-flat Handle
|
|
31
|
97358IN-4ND-CP
|
Avid Wall-Mount Basin Mixer In Chrome Finish
|
|
32
|
73159T-7-AF
|
Composed Tall Basin Mixer In French Gold Finish
|
|
33
|
73159IN-7-CP
|
Composed Tall Basin Mixer In Chrome finish
|
Annexure 2
Service team visit timeline (based on customer delivery address Pin-code) for FREE INSTALLATION
|
Sno
|
Pincodes
|
City
|
State
|
Installation Sla
|
|
1
|
560001
|
Bangalore
|
KARNATAKA
|
1
|
|
2
|
560002
|
Bangalore
|
KARNATAKA
|
1
|
|
3
|
560003
|
Bangalore
|
KARNATAKA
|
1
|
|
4
|
560004
|
Bangalore
|
KARNATAKA
|
1
|
|
5
|
560005
|
Bangalore
|
KARNATAKA
|
1
|
|
6
|
560006
|
Bangalore
|
KARNATAKA
|
1
|
|
7
|
560007
|
Bangalore
|
KARNATAKA
|
1
|
|
8
|
560008
|
Bangalore
|
KARNATAKA
|
1
|
|
9
|
560009
|
Bangalore
|
KARNATAKA
|
1
|
|
10
|
560010
|
Bangalore
|
KARNATAKA
|
1
|
|
11
|
560011
|
Bangalore
|
KARNATAKA
|
1
|
|
12
|
560012
|
Bangalore
|
KARNATAKA
|
1
|
|
13
|
560013
|
Bangalore
|
KARNATAKA
|
1
|
|
14
|
560014
|
Bangalore
|
KARNATAKA
|
1
|
|
15
|
560015
|
Bangalore
|
KARNATAKA
|
1
|
|
16
|
560016
|
Bangalore
|
KARNATAKA
|
1
|
|
17
|
560017
|
Bangalore
|
KARNATAKA
|
1
|
|
18
|
560018
|
Bangalore
|
KARNATAKA
|
1
|
|
19
|
560019
|
Bangalore
|
KARNATAKA
|
1
|
|
20
|
560020
|
Bangalore
|
KARNATAKA
|
1
|
|
21
|
560021
|
Bangalore
|
KARNATAKA
|
1
|
|
22
|
560022
|
Bangalore
|
KARNATAKA
|
1
|
|
23
|
560023
|
Bangalore
|
KARNATAKA
|
1
|
|
24
|
560024
|
Bangalore
|
KARNATAKA
|
1
|
|
25
|
560025
|
Bangalore
|
KARNATAKA
|
1
|
|
26
|
560026
|
Bangalore
|
KARNATAKA
|
1
|
|
27
|
560027
|
Bangalore
|
KARNATAKA
|
1
|
|
28
|
560028
|
Bangalore
|
KARNATAKA
|
1
|
|
29
|
560029
|
Bangalore
|
KARNATAKA
|
1
|
|
30
|
560030
|
Bangalore
|
KARNATAKA
|
1
|
|
31
|
560031
|
Bangalore
|
KARNATAKA
|
1
|
|
32
|
560032
|
Bangalore
|
KARNATAKA
|
1
|
|
33
|
560033
|
Bangalore
|
KARNATAKA
|
1
|
|
34
|
560034
|
Bangalore
|
KARNATAKA
|
1
|
|
35
|
560035
|
Bangalore
|
KARNATAKA
|
1
|
|
36
|
560036
|
Bangalore
|
KARNATAKA
|
1
|
|
37
|
560038
|
Bangalore
|
KARNATAKA
|
1
|
|
38
|
560039
|
Bangalore
|
KARNATAKA
|
1
|
|
39
|
560040
|
Bangalore
|
KARNATAKA
|
1
|
|
40
|
560041
|
Bangalore
|
KARNATAKA
|
1
|
|
41
|
560042
|
Bangalore
|
KARNATAKA
|
1
|
|
42
|
560044
|
Bangalore
|
KARNATAKA
|
1
|
|
43
|
560045
|
Bangalore
|
KARNATAKA
|
1
|
|
44
|
560046
|
Bangalore
|
KARNATAKA
|
1
|
|
45
|
560047
|
Bangalore
|
KARNATAKA
|
1
|
|
46
|
560048
|
Bangalore
|
KARNATAKA
|
1
|
|
47
|
560049
|
Bangalore
|
KARNATAKA
|
1
|
|
48
|
560050
|
Bangalore
|
KARNATAKA
|
1
|
|
49
|
560051
|
Bangalore
|
KARNATAKA
|
1
|
|
50
|
560052
|
Bangalore
|
KARNATAKA
|
1
|
|
51
|
560053
|
Bangalore
|
KARNATAKA
|
1
|
|
52
|
560054
|
Bangalore
|
KARNATAKA
|
1
|
|
53
|
560055
|
Bangalore
|
KARNATAKA
|
1
|
|
54
|
560056
|
Bangalore
|
KARNATAKA
|
1
|
|
55
|
560057
|
Bangalore
|
KARNATAKA
|
1
|
|
56
|
560058
|
Bangalore
|
KARNATAKA
|
1
|
|
57
|
560059
|
Bangalore
|
KARNATAKA
|
1
|
|
58
|
560060
|
Bangalore
|
KARNATAKA
|
1
|
|
59
|
560061
|
Bangalore
|
KARNATAKA
|
1
|
|
60
|
560062
|
Bangalore
|
KARNATAKA
|
1
|
|
61
|
560063
|
Bangalore
|
KARNATAKA
|
1
|
|
62
|
560064
|
Bangalore
|
KARNATAKA
|
1
|
|
63
|
560065
|
Bangalore
|
KARNATAKA
|
1
|
|
64
|
560066
|
Bangalore
|
KARNATAKA
|
1
|
|
65
|
560067
|
Bangalore
|
KARNATAKA
|
1
|
|
66
|
560068
|
Bangalore
|
KARNATAKA
|
1
|
|
67
|
560069
|
Bangalore
|
KARNATAKA
|
1
|
|
68
|
560070
|
Bangalore
|
KARNATAKA
|
1
|
|
69
|
560071
|
Bangalore
|
KARNATAKA
|
1
|
|
70
|
560072
|
Bangalore
|
KARNATAKA
|
1
|
|
71
|
560073
|
Bangalore
|
KARNATAKA
|
1
|
|
72
|
560074
|
Bangalore
|
KARNATAKA
|
1
|
|
73
|
560075
|
Bangalore
|
KARNATAKA
|
1
|
|
74
|
560076
|
Bangalore
|
KARNATAKA
|
1
|
|
75
|
560077
|
Bangalore
|
KARNATAKA
|
1
|
|
76
|
560078
|
Bangalore
|
KARNATAKA
|
1
|
|
77
|
560079
|
Bangalore
|
KARNATAKA
|
1
|
|
78
|
560080
|
Bangalore
|
KARNATAKA
|
1
|
|
79
|
560081
|
Bangalore
|
KARNATAKA
|
1
|
|
80
|
560082
|
Bangalore
|
KARNATAKA
|
1
|
|
81
|
560083
|
Bangalore
|
KARNATAKA
|
1
|
|
82
|
560084
|
Bangalore
|
KARNATAKA
|
1
|
|
83
|
560085
|
Bangalore
|
KARNATAKA
|
1
|
|
84
|
560086
|
Bangalore
|
KARNATAKA
|
1
|
|
85
|
560087
|
Bangalore
|
KARNATAKA
|
1
|
|
86
|
560088
|
Bangalore
|
KARNATAKA
|
2
|
|
87
|
560089
|
Bangalore
|
KARNATAKA
|
2
|
|
88
|
560090
|
Bangalore
|
KARNATAKA
|
2
|
|
89
|
560091
|
Bangalore
|
KARNATAKA
|
1
|
|
90
|
560093
|
Bangalore
|
KARNATAKA
|
1
|
|
91
|
560094
|
Bangalore
|
KARNATAKA
|
1
|
|
92
|
560095
|
Bangalore
|
KARNATAKA
|
1
|
|
93
|
560096
|
Bangalore
|
KARNATAKA
|
1
|
|
94
|
560097
|
Bangalore
|
KARNATAKA
|
1
|
|
95
|
560098
|
Bangalore
|
KARNATAKA
|
1
|
|
96
|
560099
|
Bangalore
|
KARNATAKA
|
1
|
|
97
|
560100
|
Bangalore
|
KARNATAKA
|
1
|
|
98
|
560102
|
Bangalore
|
KARNATAKA
|
1
|
|
99
|
560104
|
Bangalore
|
KARNATAKA
|
1
|
|
100
|
560105
|
Bangalore
|
KARNATAKA
|
1
|
|
101
|
560106
|
Bangalore
|
KARNATAKA
|
1
|
|
102
|
560107
|
Bangalore
|
KARNATAKA
|
2
|
|
103
|
560108
|
Bangalore
|
KARNATAKA
|
1
|
|
104
|
560109
|
Bangalore
|
KARNATAKA
|
1
|
|
105
|
560110
|
Bangalore
|
KARNATAKA
|
1
|
|
106
|
560111
|
Bangalore
|
KARNATAKA
|
1
|
|
107
|
560112
|
Bangalore
|
KARNATAKA
|
1
|
|
108
|
560113
|
Bangalore
|
KARNATAKA
|
1
|
|
109
|
560114
|
Bangalore
|
KARNATAKA
|
1
|
|
110
|
560116
|
Bangalore
|
KARNATAKA
|
1
|
|
111
|
560125
|
Bangalore
|
KARNATAKA
|
1
|
|
112
|
560242
|
Bangalore
|
KARNATAKA
|
1
|
|
113
|
560300
|
Bangalore
|
KARNATAKA
|
1
|
|
114
|
562106
|
Bangalore
|
KARNATAKA
|
1
|
|
115
|
562107
|
Bangalore
|
KARNATAKA
|
1
|
|
116
|
562123
|
Bangalore
|
KARNATAKA
|
2
|
|
117
|
562125
|
Bangalore
|
KARNATAKA
|
1
|
|
118
|
562130
|
Bangalore
|
KARNATAKA
|
1
|
|
119
|
562149
|
Bangalore
|
KARNATAKA
|
1
|
|
120
|
562157
|
Bangalore
|
KARNATAKA
|
1
|
|
121
|
562158
|
Bangalore
|
KARNATAKA
|
1
|
|
122
|
562300
|
Bangalore
|
KARNATAKA
|
1
|
|
123
|
560037
|
Bangalore
|
KARNATAKA
|
1
|
|
124
|
560043
|
Bangalore
|
KARNATAKA
|
1
|
|
125
|
560092
|
Bangalore
|
KARNATAKA
|
1
|
|
126
|
560103
|
Bangalore
|
KARNATAKA
|
1
|
For any queries, please call our Toll Free 18001032244 or write to us at cust_service@kohler.com
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