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TERMS AND CONDITIONS FOR #D2C Valentine's Day Offer 2023

This document is an electronic record in terms of the Information Technology Act, 2000 and the Rules thereunder as applicable. This electronic record is computer generated and does not require any signatures, physical or digital.

Please read the terms and conditions carefully before participating in #D2C Valentine's day Offer 2023 (“Offer”). By participating in the Offer, you agree to be legally bound by these terms and conditions. If you are not agreeable to any of the terms and conditions, please do not participate in this Offer.

Terms and Conditions

This Offer is being made available by Kohler India Corporation Private Limited, having its registered office at 26 A, Ring Road, Lajpat Nagar- IV, Delhi- 110024 (“KICPL”) for its consumers who are above the age of 18 years as of the start date of the Offer and, is also subject to the other eligibility criteria contained herein. These terms and conditions apply to every person availing the Offer in India (“Participant (s)”). The Offer is valid from 00:00 IST on February 06, 2023, till 23:59 IST on February 14, 2023 (“Offer Period”).

“Alliance Partner” shall mean Qwikcilver Solutions Private Limited, a company incorporated under the Companies Act, 1956, having its registered office at 207 Gupta Arcade, L.S.C, Plot #5 Mayur Vihar Phase-I Extn., Delhi – 110 091 and its corporate office at No. 111, 1st floor, “Brigade Manae Court”, Industrial Layout, Koramangala 5th Block, Bangalore – 560095  

All Participant (s) availing of the Offer are deemed to have accepted and agreed to abide by these terms and conditions. KICPL reserves the right to extend, cancel, discontinue, withdraw, postpone, change, alter or modify the Offer or any part thereof, including the eligibility criteria and the Reward (as defined below) at its sole discretion at any time as may be required in view of business exigencies and/or changes by applicable government orders or statutory changes and the same shall be binding on the Participant (s). In case of any change or alteration of terms and conditions, it shall be the responsibility of the Participant (s) to familiarize themselves with such modified terms and conditions, and KICPL shall assume no obligation to intimate any participant separately.

The Offer shall be open to individuals being Indian Citizens. Interested individuals are eligible to participate in the Offer by purchasing the eligible product SKUs available at selected retail outlets(s) of KICPL’S nominated dealer(s) and/or its online store ( ("Kohler Products”). This Offer is valid on the purchase of the Kohler Products.

Any of the employees, distributors, wholesalers, affiliates, retailers, business partners, vendors, agencies of KICPL or any of its group companies, or their immediate family members shall be ineligible to participate in the Offer.

Participation in the Offer is optional. To participate in the Offer, the Participant (s) has to purchase the Kohler Products of Minimum Purchase Value (as mentioned below) during the Offer Period, from KICPL’S authorized dealers or from the online store ( in a single order and collect/download the Gift Card.

Stocks of the Kohler Products without the promotion Offer will also be available with KICPL and/or its business partners. Further, specific inventory of the Kohler Products covered by this promotion Offer may be available before commencement of the Offer Period or continue to be available even after the Offer Period. However, Participant (s) understand and agree that they will not be permitted to participate in the Offer after the expiration or prior to the start of the Offer Period and further agree not to raise any claim or complaint against KICPL or its business partners in this respect.

This Offer cannot be combined or clubbed together with any other promotion, offer or scheme organised or conducted by KICPL or its authorised retailer/ outlet.

The Reward: Consumer(s) availing the Offer by purchasing Kohler Products shall be eligible for a Reward as per the following table:

Minimum Purchase Value of Kohler Products


Rs. 10,000/- to Rs. 22,000.

Electronic RuPay Card worth Rs. 2,000/-.

Rs. 22,000/- and above.

Electronic RuPay Card worth Rs. 5,000/-.


The electronic RuPay Card (“Gift Card”) will be issued in electronic form only, to the eligible Participants opting for the Offer. Participant(s) shall be solely liable to bear any cost that may be incurred by them in collecting/availing/redeeming the Gift Card.

The Participant shall abide by any/all instructions/procedures of the Alliance Partner with respect to the issuance of the Gift Card. Failure to abide by the same shall lead to dis-entitlement from, and cancellation of the Gift Card for the Participant.

The Gift Card shall also be subject to the terms and conditions prescribed by (i) the Alliance Partner; (ii) National Payments Corporation of India on gift cards; the entity which is the primary issuer of the Gift Cards and (iii) the brand owners; and (iv) online portals/websites where the Gift Cards shall be used by the Participant(s). Further, the usage of the Gift Cards must be in compliance with and subject to applicable central, state and local laws and regulations in India including but not limited to the guidelines, compliances and regulations issued by the Reserve bank of India on gift cards from time to time (“Applicable Laws”). Notwithstanding the above, once the Gift Card is received by Participant, KICPL shall be excluded from any liability or dispute relating to the usage of the Gift Card.

The Gift Card(s) will be issued after a period of 7 (seven) days from the date of delivery of the Kohler Products purchased by the Participant. In the case of any return of the Kohler Products after issuance of the Gift Card(s), KICPL shall, at its sole discretion, reduce or adjust the value of Gift Card(s) from the refund amount or the value of the replacement Kohler Product which the Participant may buy on account of return.

Gift Card(s) shall be valid for a period of 2 (two) years. Gift Card(s) can be used and redeemed at any of the websites which accept RuPay instruments. The validity of the Gift Card may be extended, or a replacement card may be issued on expiry, upon request from the Participant subject to applicable fees and at the sole discretion of Alliance Partner/) National Payments Corporation of India (the entity which is the primary issuer of the Gift Cards).

All fees, surcharges, goods and applicable taxes with respect to Gift Card(s) shall be borne by the Participant. KICPL shall have no liability towards the same. There may be surcharge applicable on certain card transactions. In such an event, the same will be deducted from the balance available in the Gift Card at the time of transaction. In case the balance is not enough to provide for the surcharge the transaction shall be declined.

Gift Card(s) shall not be reproduced or altered in any way by the Participant or any party, including but not limited to counterfeiting or other evidence of taping or sequential numbering patterns. The Gift Card cannot be reloaded/resold/transferred once issued.

The Reward will be provided to the Participant(s) in accordance with these terms and conditions. The Reward under the Offer is not transferable, assignable or exchangeable for the cash equivalent. Cash withdrawal facility is not available on the Gift Card. Only the Reward winners and no other person, including their family members, may claim the Reward.

A Participant is eligible to win the Reward only once and as per the terms and conditions of this Offer.

It is clarified that the material specifications of the Reward(s) and all related aspects thereto will be at the sole and absolute discretion of KICPL and will be made available on an as-is-where-is and whatever-is-available basis. KICPL makes no representations and disclaims all express, implied, and statutory warranties of any kind to the Participant (s) and/or any third party, including, without limitation, warranties as to accuracy, timelines, completeness, merchantability or fitness for any particular purpose.

The Participant will be automatically disqualified without notice if the eligibility criteria stated herein is not being met or if the Participant(s) uses his/her participation for commercial benefit using KICPL’s or its affiliates name(s). In any case, at any time, KICPL becomes aware any of the Participant(s) has obtained any Reward in violation of the Offer terms and conditions, KICPL shall have right to initiate appropriate legal proceedings against such ineligible Participant(s).

The Participant(s) undertake and irrevocably and unconditionally permit KICPL, or any entity approved by KICPL to cover the Offer and/or any and all aspects relating thereto through various media including newspapers, radio, television including news and other channels, internet, point of sale materials, etc., and shall not raise any objection, protest or demur whatsoever to such coverage or in this regard.

If requested by KICL, the Participant(s) must participate in all promotional activity (such as publicity and photography) surrounding the winning of the Rewards, free of charge, and they consent to KICPL or any entity approved by KICPL using their name and image in all promotional materials.

Offer forms/documents, and any materials (whether in written, audio, electronic or visual form, or a combination of those) of the Participant(s) will be deemed to be the property of KICPL and KICPL shall have the right, in perpetuity, to use the material in any medium (including internet) free of charge and in any reasonable manner it sees fit. All present and future intellectual property rights in any such material become and remain the sole property of KICPL. The Participant (s) hereby expressly, irrevocably and unconditionally waives, to the maximum extent possible, all moral rights to which he/she may now or at any time be entitled in respect of any video, photo, film or other document protected by intellectual property rights.

Failure to comply with any of these terms and conditions will disqualify any Participant from continuing to take part in the Offer, and such Participant’s participation will be invalid. KICPL retains the sole discretion to refuse Participant (s) the right to participate if it is of the view that these terms and conditions are being violated.

By entering this Offer, the Participant(s) agrees and undertakes not to hold KICPL and/or any of their group entities or affiliates, their respective directors, officers, employees, agents responsible for or liable for any actions, claims, demands, losses, damages, costs, charges and expenses (however named or described) that the Participant may/might have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and /or on account of the present Offer or the Reward provided.

The Participant(s) shall be solely responsible for any consequences which may arise due to their participation in the Offer, including by conducting an illegal act. Participant(s) also undertakes to indemnify the KICPL and its officers, directors, employees and agents on the happening of such an event (including without limitation cost of an attorney, legal charges etc.) on a full indemnity basis for any loss/damage suffered by KICPL on account of such act on the part of the Participant (s).

KICPL, its affiliates, sponsors and related companies are not liable for any loss, damage, or injury by or to any person in connection with the Offer.

KICPL and/or its affiliates/associates accepts no liability or responsibility if the Offer (in whole or part) is not capable of being executed for any reasons or conditions beyond the control, i.e. Force Majeure conditions.

In consideration of KICPL allowing the Participant (s) to take part in the Offer, to the maximum extent permitted by the Applicable Laws, the Participant (s) waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against KICPL, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the Offer or related to the Offer or the Reward of the Offer.

All Participant (s) acknowledge and agree that the decisions of KICPL with respect to all aspects of the Offer are final, and no correspondence will be entered into in this regard.

KICPL accepts no responsibility for difficulties experienced by the Participant (s) in availing of the Offer and/or purchasing Kohler products. KICPL is not liable for any problems, errors, or negligence that may arise or occur in connection with this Offer. KICPL shall not be liable in any way for any failure or breach by any party in connection with this Offer, Reward or Rewards and accepts no responsibility for any loss suffered by a participant(s) arising from this Offer, Reward or Rewards.

KICPL accepts no liability for any errors or omissions, whether on behalf of itself or third parties in relation to the Reward. KICPL, its partner agency and any of their respective parent companies, subsidiaries, affiliates, directors, officers, professional advisors, employees and agencies will not be responsible for any late, lost, misrouted, garbled or distorted or damaged transmissions or entries or documents.

By entering the Offer, the Participant (s) hereby release from and agree to indemnify KICPL and/ or its affiliates, any of its respective officers/employees, sponsors, agents etc. from and against all liability, cost, loss or expense arising out of acceptance of the Reward or participation in the Offer including (but not limited to) personal injury and damage to property and whether direct, indirect, special or consequential, foreseeable, due to some tort, negligent act, breach of statutory duty, or omission, or otherwise. While accepting the Reward, the Participant may be required to sign an “indemnity and release of claims” form at the sole discretion of KICPL, which shall release KICPL of all the liability under the terms and conditions. Failure to complete and sign any documents requested by KICPL may result in disqualification. All decisions of KICPL are final in this regard.

Participant(s) must comply with all the Applicable Laws.

The Offer is valid subject to compliance of all formalities as required by KICPL from time to time. Any failure on the part of the Participant (s) to comply with the specified formalities shall disqualify the Participant (s).

The Offer shall be governed by the Applicable Laws. The courts of competent jurisdiction at New Delhi shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with, the Offer.

KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty

KOHLER India‘s Sanitaryware Products (Sanitary Ware like Lavatories, Toilets, etc.), Faucets Products (Valve, lavatory faucet Bath and Shower etc.) and Bathing Products (Bath Tubs, Whirlpools, Bubble Massages, etc.) used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in t he warranty coverage chart as detailed below, commencing from date of sale of Kohler India’s Faucet, Sanitaryware and Bathing* Products to the original purchaser (“warranty period”).

Warranty Chart - Sanitaryware and Bathing Products
Products Residential Use Commercial Use
Vitreous China 10 Years 5 Years
Acrylic 5 Years 3 Years
Cast Iron 10 Years 10 Years
In-wall Tank
Warranty on Spare parts* of In-wall tank - 2 Years
10 Years 5 Years
Toilet Seat & Pure Clean 2 Years 1 Years
Electrical/Electronic Components
Electrical/ Electronic Components such as Sensor/ Motor/ Pump/ Solenoid
Valve/ Heater/ Circuits Boards/ Blower Controller are considered as
Electronic/Electric Components/ Chroma therapy lights
1 Years 6 Months
Fittings comprises of spares/accessories of Faucet, Sanitaryware and Bathing Products and include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial Trim, Washer
2 Years 1 Years

*Warranty on spare parts for InstaFlush Series of In-Wall Tank is 5 Years

Warranty Chart Faucets
Products Residential Use Non Residential Commercial Use
CP Finish Vibrant PVD CP Finish Vibrant PVD
Kohler Faucets 10 Years 12 Years 5 Years 5 Years
Kohler Health Faucets 3 Years 3 Years 1 Years 1 Years
Sensor Faucets and Other Commercial products 10 Years 12 Years 5 Years 5 Years
Sensors, Electronic Circuits, Electrical Assembly,
Motor and Pump
1 Years 1 Years 6 Months 6 Months
Battery for Sensor Faucets Nil Nil Nil Nil
DTV+ Interface, System Controller & Digital Value,
Steam Generators
3 years + 2* Year 3 years + 2* Year 6 Months 6 Months

*2 year extended warranty on DTV+ Interface, System Controller & Digital Valve is conditional on DTV+ Interface, System Controller & Digital Valve. This can only be availed by filling the Warranty Registration booklet available at the dealer at the time of purchase.

Fixture & Plumbing accessories, including but not limited to, grip rails, trim kits, drains: Duostrainer® sink strainers and soap/lotion dispensers; are warranted to the original purchaser to be free of defects in material and workmanship for one year from date of purchase. *

During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, K ohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Faucet, Sanitaryware and Bathing product, subject to the terms and conditions described below:

  1. Kohler India or its Authorized Service Franchisee solely can service/repair the Product. This warranty is only effective if proof of purchase (original sales receipt) is provided with all warranty claims or requests.
  2. This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied, replacement unit or repaired during the warranty period.
  3. This warranty is not valid and in- effective, if the Products are not installed according to the instruction manual, the Product is found tempered/misused, any warranty norms are violated, Customer is unable to produce copy of invoice at the time of service visit, the breakdown is not arising out of manufacturing defect, but due to external reason such as: water impurities, masonry, electrical, plumbing error, water hardness beyond permissible limits, inadequate or excessive water pressure, non-usage of product for more than 6 months, usage of abrasive cleaners, ammonia, bleach, acid, wax, alcohol, solvent or any other non-recommended items on product, or improper care and cleaning of the product.
  4. Kohler India is not responsible for labour charges, installation or other incidental or consequential costs. Kohler India is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof. In no event shall the liability of Kohler India exceed the purchase price of the Product.
  5. Internal and external Cleaning of the products, such as In-wall tank, drain and drain plugs, aerators, shower nozzles, faucet finishes are not covered under Kohler Limited warranty.
  6. If the Product is installed beyond the municipal limits of Kohler India’s Branch Office ⁄Authorized Service Franchisee locations, any and all costs and expenses incurred for repair ⁄service of the Products in respect of a) to and from travel of service personnel and b) transportation of the Product and ⁄or spare parts and ⁄or components from the location of Kohler India’s branch office or Authorized Service Franchisee to customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Kohler India shall not be liable for any damage caused to the Product in transit or delivery for repair.
  7. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.
  8. In the event of any repairs/replacement of any parts of the Product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/ replacement of parts including transit of the Product or its parts or any period during which the Product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.
  9. In the event of non-availability of components or parts due to any reason whatsoever, neither Kohler India nor its Authorized Service Franchisee nor the Dealer will be responsible or liable for any delay that may be caused to service/ repair of the Product. In the event that the same model or colour is not available for replacement, Kohler India or its Authorized Service Franchisee will replace the defective Product with an equivalent model or colour.
  10. Kohler India may, at its discretion, retain any part or component replaced during the warranty period.
  11. For Faucet, Sanitaryware and Bathing products sold in India, only this Warranty document is applicable. Any reference to any other warranty document will not be considered. This is Kohler India’s exclusive written warranty. The decision of Kohler India regarding the warranty is final and binding. All disputes are subject to the exclusive jurisdiction of the courts of Gurgaon only.

Care and cleaning guidelines for Chrome and Vibrant® PVD colours /finishes – Sanitaryware, Faucets and Bathing Products

  • Always test your cleaning solution on an inconspicuous area on the product before applying it to the entire surface
  • Do not allow cleaners to sit or soak on the product.
  • Wipe surfaces clean and rinse completely with water immediately after applying cleaners
  • In the rare occurrence of stubborn stains on Cast Iron surfaces, use abrasives or abrasive cleaners sparingly.
  • Clean stainless steel surfaces once a week. Do not use cleaners containing chloride on stainless steel. If used, rinse the surface immediately to prevent corrosion.
  • Wherever gold or platinum is used on decorative products, use only warm water to clean and then dry with a soft cloth.
  • Use a soft dampened sponge or cloth to clean, never use abrasive material like a bristle brush or scouring pad.
  • Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish.
  • Use a mild detergent (such as dishwashing soap). Do not use abrasive cleaners.
  • Rinse and be sure to wipe the entire surface dry.
  • Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish.

The ideal cleaning technique is to always blot dry any water from metal surfaces. Allowing water to evaporate on metal will form water deposits. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action. Cleaning with a damp sponge and buff drying should keep your faucet safe.

KOHLER India Shower Enclosure Limited Warranty Policy

Kohler India’s shower enclosures are warranted to be free of defects in the material and workmanship for the period of 5 years, commencing from date of sale of Kohler India’s Products to the original purchaser (“warranty period”). During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, Kohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective componen t or part of the enclosure, subject to the terms and conditions document available with the product.

Kohler India Corporation Pvt. Ltd.
6th Floor, Office Tower, Ambience Island, NH-8, Gurgaon, Haryana - 122001
(Customer Care: 1800-103-2244, Monday-Saturday from 10:00am to 06:00pm)
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