

D2C One-Time Installation means installation service provided directly by Kohler Service Engineers at your doorstep which can be Free or Chargeable on each product .
Installation Service availability can be verified by entering the pin code on the website (Shopkohler.in). If it is available, installation can be added to the cart along with the product.
Free Installation can be verified by entering the pin code on the website (Shopkohler.in). and if it shows Free installation is available, then Free-Installation can be added to the cart along with the product.
Installation Service means and includes end-to-end installation by Kohler Engineers, which comprises of:
Note: It is expressly agreed between the customer and Kohler that Kohler Engineer shall not be responsible for any damage or replacements pertaining to the site (including but not limited to tiles, pipe, existing plumbing fixtures, civil structure etc.) or the product already installed during dismantling or installation of the product. The product shall be dismantled at the owner's risk only and the charges for site readiness for installation including material and labour shall be solely borne by the customer only.
Standard Installation means connecting the KOHLER fixtures (Product) to the respective Hot/Cold water ports with the pre-existing plumbing line and in case of any replacement, Kohler's scope shall be limited to replacement with same or similar product which is subject to the availability of stock.
Note: Please note that work related to tiling, plumbing, electrical, carpentry, welding, or any other form of work other than product installation shall be under the scope of the customer only.
Site Readiness means that the Installation Site (including plumbing lines, water ports etc.) should qualify for the following standard:
In case of any stoppage in the running work i.e. installation/structural change/design change/site preparation due to any reason limited to the customer end after logging the installation call with Customer Care and the arrival of the Kohler Authorized Representative for more than 15 days, the Kohler has an unfettered right to close that call from customer care and the customer has to register a fresh request at customer care when the installation resumes at the customer site.
The Kohler Engineer visiting the customer site may refuse the installation in the following cases:
Note 1: Delay would extend even after the restrictions are lifted as we ramp our operations. You may contact us for assistance. For any queries, please call Kohler's toll-free number 18001032244.
Note 2: The installation service can be stopped at any point of time at the discretion of Kohler.
EXCEPT AS SPECIFICALLY SET FORTH IN GENERAL WARRANTY TERMS, KOHLER EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GOODS BEING SOLD/TRANSFERRED OR LIABILITIES BEING ASSUMED BY THE PURCHASER, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR OF PRODUCT FITNESS IN RELATION TO UNINTERRUPTED OR ERROR-FREE OPERATION AFTER INSTALLATION.
For any queries, please call our Toll Free 18001032244 or write to us at cust_service@kohler.com
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