KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty

 KOHLER India‘s Sanitaryware Products (Sanitary Ware like Lavatories, Toilets, etc.), Faucets Products (Valve, lavatory faucet Bath and Shower etc.) and Bathing Products (Bath Tubs, Whirlpools, Bubble Massages, etc.) used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in t he warranty coverage chart as detailed below, commencing from date of sale of Kohler India’s Faucet, Sanitaryware and Bathing* Products to the original purchaser (“warranty period”).

 *Warranty on spare parts for InstaFlush Series of In-Wall Tank is 5 Years

*2 year extended warranty on DTV+ Interface, System Controller & Digital Valve is conditional on DTV+ Interface, System Controller & Digital Valve. This can only be availed by filling the Warranty Registration booklet available at the dealer at the time of purchase.

Fixture & Plumbing accessories, including but not limited to, grip rails, trim kits, drains: Duostrainer® sink strainers and soap/lotion dispensers; are warranted to the original purchaser to be free of defects in material and workmanship for one year from date of purchase.

* During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, Kohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Faucet, Sanitaryware and Bathing product, subject to the terms and conditions described below:

1. Kohler India or its Authorized Service Franchisee solely can service/repair the Product. This warranty is only effective if proof of purchase (original sales receipt) is provided with all warranty claims or requests.

2. This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied, replacement unit or repaired during the warranty period.

3. This warranty is not valid and in- effective, if the Products are not installed according to the instruction manual, the Product is found tempered/misused, any warranty norms are violated, Customer is unable to produce copy of invoice at the time of service visit, the breakdown is not arising out of manufacturing defect, but due to external reason such as: water impurities, masonry, electrical, plumbing error, water hardness beyond permissible limits, inadequate or excessive water pressure, non-usage of product for more than 6 months, usage of abrasive cleaners, ammonia, bleach, acid, wax, alcohol, solvent or any other non-recommended items on product, or improper care and cleaning of the product.

4. Kohler India is not responsible for labour charges, installation or other incidental or consequential costs. Kohler India is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof. In no event shall the liability of Kohler India exceed the purchase price of the Product.

5. Internal and external Cleaning of the products, such as In-wall tank, drain and drain plugs, aerators, shower nozzles, faucet finishes are not covered under Kohler Limited warranty.

6. If the Product is installed beyond the municipal limits of Kohler India’s Branch Office ⁄Authorized Service Franchisee locations, any and all costs and expenses incurred for repair ⁄service of the Products in respect of a) to and from travel of service personnel and b) transportation of the Product and ⁄or spare parts and ⁄or components from the location of Kohler India’s branch office or Authorized Service Franchisee to customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Kohler India shall not be liable for any damage caused to the Product in transit or delivery for repair.

7. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.

8. In the event of any repairs/replacement of any parts of the Product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/ replacement of parts including transit of the Product or its parts or any period during which the Product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.

9. In the event of non-availability of components or parts due to any reason whatsoever, neither Kohler India nor its Authorized Service Franchisee nor the Dealer will be responsible or liable for any delay that may be caused to service/ repair of the Product. In the event that the same model or colour is not available for replacement, Kohler India or its Authorized Service Franchisee will replace the defective Product with an equivalent model or colour.

10. Kohler India may, at its discretion, retain any part or component replaced during the warranty period. 11. For Faucet, Sanitaryware and Bathing products sold in India, only this Warranty document is applicable. Any reference to any other warranty document will not be considered. This is Kohler India’s exclusive written warranty. The decision of Kohler India regarding the warranty is final and binding. All disputes are subject to the exclusive jurisdiction of the courts of Gurgaon only.

Care and cleaning guidelines for Chrome and Vibrant® PVD colours /finishes – Sanitaryware, Faucets and Bathing Products

•  Always test your cleaning solution on an inconspicuous area on the product before applying it to the entire surface
•  Do not allow cleaners to sit or soak on the product.
•  Wipe surfaces clean and rinse completely with water immediately after applying cleaners
•  In the rare occurrence of stubborn stains on Cast Iron surfaces, use abrasives or abrasive cleaners sparingly.
•  Clean stainless steel surfaces once a week. Do not use cleaners containing chloride on stainless steel. If used, rinse the surface immediately to prevent corrosion.
•  Wherever gold or platinum is used on decorative products, use only warm water to clean and then dry with a soft cloth.
•  Use a soft dampened sponge or cloth to clean, never use abrasive material like a bristle brush or scouring pad.
•  Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish.
•  Use a mild detergent (such as dishwashing soap). Do not use abrasive cleaners.
•  Rinse and be sure to wipe the entire surface dry. Do not use cleaners containing ammonia, bleach, or acid. Most toilet cleaning products have high acidic content which can damage the chrome finish, hence they should not be used to clean chrome finish. The ideal cleaning technique is to always blot dry any water from metal surfaces. Allowing water to evaporate on metal will form water deposits. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action. Cleaning with a damp sponge and buff drying should keep your faucet safe.

KOHLER India Shower Enclosure Limited Warranty Policy

Kohler India’s shower enclosures are warranted to be free of defects in the material and workmanship for the period of 5 years, commencing from date of sale of Kohler India’s Products to the original purchaser (“warranty period”). During the warranty period if (in the opinion of Kohler India) the defect is due to defects in the material or workmanship, Kohler India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the enclosure, subject to the terms and conditions document available with the product.

Kohler India Corporation Pvt. Ltd.

6th Floor, Office Tower, Ambience Island, NH-8, Gurgaon, Haryana - 122001

(Customer Care: 1800-103-2244, Monday-Saturday from 10:00am to 06:00pm)

www.kohler.co.in